1. Scope

These terms and conditions apply to any room booking made with the Auberge du Lion d'Or by phone, by email, on our website or via our booking engine. Any booking implies unreserved acceptance of these terms.

2. Booking and guarantee

A booking is firm upon receipt of our written confirmation. A valid credit card is required to guarantee the booking. Nothing is charged at the time of booking, except for non-refundable rates, which are charged in full on the day of booking.

3. Rates

Rates are quoted in euros, all taxes included, per room and per night, excluding tourist tax (collected on behalf of the municipality and charged in addition at the current rate). Breakfast is included or offered as a supplement depending on the rate chosen.

4. Arrival and departure

Rooms are available from 3 pm on the day of arrival and must be vacated by 11 am on the day of departure. Reception is open from 7:30 am to 9 pm; late arrivals must be announced in advance.

5. Cancellation and changes

• Flexible rate: free cancellation or change up to 48 hours before 3 pm on the day of arrival. After that, or in case of no-show, the first night is charged.

• Non-refundable rate: no refund in case of cancellation, change or no-show.

• For bookings of 4 rooms or more, specific conditions are communicated at the time of booking.

6. Payment

The stay is paid for on site, on arrival or departure, by credit card, cash or French holiday vouchers (chèques-vacances). An invoice is provided on departure.

7. Your stay

The Auberge is a non-smoking establishment. Small and medium-sized dogs are accepted in the rooms on request, for a supplement. Guests are responsible for any damage they cause; the cost of repairs will be invoiced to them.

8. Liability

The Auberge is not responsible for valuables left in rooms or in vehicles parked in the car park. It reserves the right to refuse a guest whose behaviour is contrary to decency or to the peace of other guests.

9. Disputes and mediation

These terms are governed by French law. In the event of a dispute, the guest may make free use of a consumer mediator, in accordance with articles L.611-1 et seq. of the French Consumer Code. The mediator's contact details are available at reception. Failing an agreement, the courts of Angoulême have jurisdiction.